Quizzes & Surveys Archive - Pagina 7 van 7

You are about to start the SIAM Foundation sample exam. This exam consists of 40 multiple-choice questions. Each multiple-choice has a number of possible answers, of which only one is correct, unless otherwise stated. If you leave your name and email, the correct answers will be sent to you.

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Which organisation is unlikely to get the full value from SIAM?

One with a mix of internal and external service providers

One with a single service provider only

One with external service providers only

One with internal service providers only

1 out of 40

Which driver group in SIAM includes a driver of data and information standards?

External drivers

Operational efficiencies

Service and sourcing landscape

Service satisfaction

2 out of 40

What is a responsibility of a service provider in a SIAM ecosystem?

Delivery

End-to-end integration

Governance

Strategy

3 out of 40

Which layer of the SIAM ecosystem performs end-to-end assurance?

Customer organisation

Retained capabilities

Service integrator

Service provider

4 out of 40

An organization wants to transition to SIAM. They want to avoid service providers making accusations of the service integrator being biased. In which TWO structures is this behaviour most unlikely? Please remember to select two answers.

External service integrator

Hybrid service integrator

Internal service integrator

Lead supplier as a service integrator

5 out of 40

In the hybrid service integrator structure, which two parties collaborate to provide the service integrator capability?

Customer organisation and external organisation

Customer organisation and internal service integrator

External service integrator and lead supplier

Internal service integrator and retained capabilities

6 out of 40

In which stage of the SIAM roadmap should the principles and policies for roles and responsibilities be defined?

Discovery & Strategy

Implement

Plan & Build

Run & Improve

7 out of 40

A provider of hosting services experienced recurring incidents that affected all end-to-end services. Using information from the other service providers, facilitated by the service integrator, they developed an innovation which permanently resolved the underlying root cause. Who should be rewarded?

Alle service providers and the service integrator

All service providers but not the service integrator

The provider of hosting services only

The service integrator only

8 out of 40

Which stage of the SIAM roadmap provides an awareness of available technologies and services?

Discovery & Strategy

Implement

Plan & Build

Run & Improve

9 out of 40

A customer organization wants to complete the implementation of their SIAM model in the shortest possible time. They are prepared to take risks. What should this organization do to achieve this?

Appoint service providers early

Implement organisational change management

Use a big bang approach

Use a phased implementation

10 out of 40

Which TWO stages from the SIAM roadmap include designing the requirements for the SIAM model? Please remember to select two answers.

Discovery & Strategy

Implement

Plan & Build

Run & Improve

11 out of 40

In which stage of the SIAM roadmap does organizational change management commence?

Discovery & Strategy

Implement

Plan & Build

Run & Improve

12 out of 40

In which stage of the SIAM roadmap should the preferred SIAM structure be selected?

Discovery & Strategy

Implement

Plan & Build

Run & Improve

13 out of 40

Which are TWO triggers to start the implementation stage? Please remember to select two answers.

An existing service provider ceasing to trade

The end of an existing service provider's

The implementation of the new SIAM model

The selection of the implementation approach

14 out of 40

Which SIAM role is typically accountable for service governance and assurance?

Customer organisation

Integrated change advisory board

Service integrator

Service provider

15 out of 40

Who decides what roles and responsibilities in the SIAM model will be sourced externally?

Customer organisation

External service providers

Internal service providers

Service integrator

16 out of 40

Which role is accountable for contract management?

Customer organisation

Executive board

Service integrator

Tactical board

17 out of 40

What does a single structural element cover?

One layer in one organization

One layer in multiple organisations

Multiple layers in one organisation

Multiple layers in multiple organisations

18 out of 40

Which operational role is responsible for discussing lessons learned arising from resolving a major incident?

Incident management forum

Incident management working group

Integrated change advisory board

Major incident working group

19 out of 40

Which is not a challenge related to the technology practice for creating a tooling strategy?

Gaps between process activities

Ineffective legacy tools

Non-compliant service providers

Toolset scope definition

20 out of 40

When managing cross-functional teams, what does a communication plan provide?

An appropriate level of regular communication for all stakeholders

Face-to-face meetings between virtual teams are not required

Reduced need to re-enter and translate data

21 out of 40

When integrating processes across service providers, which should be used to identify and avoid gaps in process flows?

DevOps

Key Performance Indicator (KPI)

RACI matrix

Service Level Agreement

22 out of 40

Which is a main challenge associated with cross-functional teams?

Conflicting objectives, organizational strategies and working practices

Gaps between process activities

Inability to map end-to-end workflow

Lack of architecture

23 out of 40

There are a number of practices associated with creating a tooling strategy. Which practice helps the service integrator and service providers understand how the SIAM toolset will evolve?

Adopting a common data dictionary

Industry standard methods

Ownership of data and toolsets

Technology strategy and roadmap

24 out of 40

Which is an example of end-to-end measurement in a SIAM environment?

Average time to resolve a problem by a particular service integration partner

Comparison of internal versus external service providers

How many incidents have been raised by a particular business division

Responsiveness of the service against service level targets

25 out of 40

Which consideration is common for all processes in a SIAM ecosystem?

Aligning resolution targets across service providers

Processes can seem more complex

The requirement for a data dictionary, terminology, and thresholds

26 out of 40

Which is the purpose of the continual service improvement process?

To encourage and incentivize service providers to contribute to continual service improvement

To ensure that continual service improvement is on the agendas of SIAM governance boards

To provide a consistent method of quantifying, tracking, and managing the delivery of improvement activity

To share lessons learned across all parties in the SIAM ecosystem

27 out of 40

Tom is the problem manager in a service provider. What is the purpose of Tom's problem management process?

Coordinating problem investigation and resolution activities across multiple service providers

Getting all parties to take part in joint working to resolve problems

Preventing incidents and problems from occurring or recurring

Restoring service in an agreed timescale dictated by priority

28 out of 40

Which process has as its main purpose an early detection and avoidance of system and service outages?

Change and release management

Continual service improvement

Event management

Incident management

29 out of 40

Which SIAM consideration is common for all processes in a SIAM ecosystem?

Building and maintaining strong relationships between service providers and the consumers of their services

Defining ownership of the processes and the levels of accountability and responsibility

Providing a consistent method of quantifying, tracking and managing the delivery of improvement activities

Providing a structured approach that delivers projects on time, on budget and at the appropriate level of quality

30 out of 40

Which is a SIAM consideration of the monitoring and measuring process?

Requirements for consistent data dictionary, data models, terminology, thresholds and reporting schedules.

Responsibilities for testing integration between services from different service providers should be defined.

Targets for event diagnosis and resolution should be common across service providers.

31 out of 40

Which is a SIAM consideration of the incident management process?

Defining rules for managing event thresholds

Ensuring all service providers are able to monitor their services

Managing events that are degrading or could degrade service performance

Minimising the number of parties involved in restoring a service

32 out of 40

Which is the earliest stage of the SIAM roadmap to be affected by the challenge of building the business case?

Discovery & Strategy

Implement

Plan & Build

Run & Improve

33 out of 40

Which SIAM layer is NOT affected by the challenge of measuring success of SIAM?

Customer organisation

Service integrator

Service provider

34 out of 40

A customer organization sets unrealistic service levels for one of their service providers. Which risk is directly related to this?

It could be difficult to allocate responsibility for service failures

The customer's data may be at risk

The service integrator may not be able to fulfil their role

The service provider may withdraw from the ecosystem

35 out of 40

A customer organization is unable to map dataflows and the end-to-end service leaving them unable to understand the scope for security in their SIAM ecosystem. Which risk is directly related to this?

Service providers may have access to data to which they are not entitled

Service providers might not achieve their service targets

The cost of implementing SIAM could be higher than planned

The service integrator might have an increased workload

36 out of 40

In a SIAM ecosystem, service providers need to adapt to a new way of working. Which is an associated cultural consideration?

Creating an environment for service providers that is focused on contracts and agreements

Service providers acknowledging that the service integrator has the autonomy to direct, make decisions and govern

Service providers focusing on the achievement of their own specific service levels and objectives

37 out of 40

Defining the level of control and ownership to be retained by a customer organization is important. Which is a risk of leaving this undecided?

It will be challenging to assign responsibility for service failures

Service providers may be unwilling to collaborate

The service integrator may be unable to perform its role

The success of the SIAM program cannot be measured

38 out of 40

How are ITIL processes and SIAM related?

ITIL process outcomes are different from SIAM process outcomes and provide other insights

ITIL processes can be used in a SIAM ecosystem without any adaptation

SIAM builds on the ITIL's service management elements and extends them

SIAM is a replacement for ITIL and therefore does not use any of its processes

39 out of 40

Which practice focuses on creating a collaborative culture and sharing?

DevOps

ISO/IEC 20000

ITIL

Lean

40 out of 40

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