SIAM Assessment 23-06-2021 Arjan van der Poel Welcome to our SIAM Maturity Assessment. You will be asked statements in 8 categories (see right column) about the maturity of your House of SIAM. For each statement please indicate if you (strongly) disagree, are neutral or (strongly) agree with the statement. What is your name? What is your email? The current service incentives (credits) deliver improved service performance, collaboration and innovation Strongly disagree Disagree Neutral Agree Strongly agree Geen All processes in scope are implemented and are actively managed. All parties comply to these processes Strongly disagree Disagree Neutral Agree Strongly agree Geen Our existing metrics are meaningful, relevant and aligned to expected business outcomes Strongly disagree Disagree Neutral Agree Strongly agree Geen We have adequate tooling (reports and dashboard) in place to measure and report these performances Strongly disagree Disagree Neutral Agree Strongly agree Geen We are able to visualise (Obeya) the performances and openly discuss it with all parties involved Strongly disagree Disagree Neutral Agree Strongly agree Geen We have a skills framework in place to define the roles and responsibilities across the SIAM ecosystem Strongly disagree Disagree Neutral Agree Strongly agree Geen Employees in each layer of the ecosystem have the right skills to carry out their roles and responsibilities Strongly disagree Disagree Neutral Agree Strongly agree Geen Our retained capabilities and our service integrator work together to build a high-performance partnership Strongly disagree Disagree Neutral Agree Strongly agree Geen The principles of collaboration (code of conduct) are being adhered to, both in mindset and behaviour Strongly disagree Disagree Neutral Agree Strongly agree Geen Collaboration is periodically measured and evaluated; mutual expectations of all parties involved are shared Strongly disagree Disagree Neutral Agree Strongly agree Geen 1 out of 8 For each of the processes in scope we have defined who is process owner and who is responsible for integrated process management Strongly disagree Disagree Neutral Agree Strongly agree Geen Performance of all processes in scope is being measured and communicated to all parties involved Strongly disagree Disagree Neutral Agree Strongly agree Geen We have ongoing organisational change management in place to manage our SIAM trans-formation Strongly disagree Disagree Neutral Agree Strongly agree Geen We have clearly defined the quality requirements our end-to-end services need to comply to Strongly disagree Disagree Neutral Agree Strongly agree Geen We have a technical service catalogue that contains all products and services of our service providers Strongly disagree Disagree Neutral Agree Strongly agree Geen We have linked all products and services of our service providers to our end-to-end services Strongly disagree Disagree Neutral Agree Strongly agree Geen We have clearly defined the quality requirements the products and services of our service providers need to comply to Strongly disagree Disagree Neutral Agree Strongly agree Geen We can visualise our service landscape in a service mapping to have a good insight of the current state Strongly disagree Disagree Neutral Agree Strongly agree Geen We also have a clear view of all new and modified end-to-end services in the service pipeline Strongly disagree Disagree Neutral Agree Strongly agree Geen We regularly evaluate our service catalogue and pipeline and adjust our portfolio when required Strongly disagree Disagree Neutral Agree Strongly agree Geen 2 out of 8 We have defined financial agreements about participation of service providers in process forums and working groups Strongly disagree Disagree Neutral Agree Strongly agree Geen We have clear criteria and a standard process for the onboarding and offboarding of service providers Strongly disagree Disagree Neutral Agree Strongly agree Geen We have a clear governance structure for decision-making (strategical, tactical and opera-tional) Strongly disagree Disagree Neutral Agree Strongly agree Geen For each governance board we have clearly described the participants, chair, frequency, agenda, etc. Strongly disagree Disagree Neutral Agree Strongly agree Geen For each board it is clear if service integrator and/or strategic service providers participate and with which mandate Strongly disagree Disagree Neutral Agree Strongly agree Geen Governance within our organisation supports collaboration and partnership among suppliers and internal capabilities Strongly disagree Disagree Neutral Agree Strongly agree Geen The chosen governance structure for decision-making works satisfactory for all involved parties Strongly disagree Disagree Neutral Agree Strongly agree Geen The effectiveness of our governance is regularly being measured, discussed and improved where necessary Strongly disagree Disagree Neutral Agree Strongly agree Geen We are able to handle escalations and issues between parties in a mature and cooperative manner. Strongly disagree Disagree Neutral Agree Strongly agree Geen Innovation and service improvement are a recurring point on the agenda of boards and process forums Strongly disagree Disagree Neutral Agree Strongly agree Geen 3 out of 8 In process forums we define, measure, analyse and continuously improve the processes in scope Strongly disagree Disagree Neutral Agree Strongly agree Geen We have clearly defined the quality requirements the products and services of our service providers need to comply to Strongly disagree Disagree Neutral Agree Strongly agree Geen With each (external) service provider we have an identified contract (though maybe lim-ited) in place Strongly disagree Disagree Neutral Agree Strongly agree Geen All internal and external service providers recognise the service integrator as our authorised agent Strongly disagree Disagree Neutral Agree Strongly agree Geen We have collaboration agreements in place to ensure service providers work towards a common goal Strongly disagree Disagree Neutral Agree Strongly agree Geen We have clear criteria and a standard process for the onboarding and offboarding of service providers Strongly disagree Disagree Neutral Agree Strongly agree Geen We have regular service reviews with our service providers to discuss performance, collaboration and innovation Strongly disagree Disagree Neutral Agree Strongly agree Geen We have defined financial agreements about participation of service providers in process forums and working groups Strongly disagree Disagree Neutral Agree Strongly agree Geen The current service incentives (credits) deliver improved service performance, collaboration and innovation Strongly disagree Disagree Neutral Agree Strongly agree Geen 4 out of 8 All processes in scope are documented end-to-end, including interfaces with the customer organisation and the service providers Strongly disagree Disagree Neutral Agree Strongly agree Geen We have regular service reviews with our service providers to discuss performance, collaboration and innovation Strongly disagree Disagree Neutral Agree Strongly agree Geen For each of the processes in scope we have defined who is process owner and who is responsible for integrated process management Strongly disagree Disagree Neutral Agree Strongly agree Geen All processes in scope are implemented and are actively managed. All parties comply to these processes Strongly disagree Disagree Neutral Agree Strongly agree Geen Performance of all processes in scope is being measured and communicated to all parties involved Strongly disagree Disagree Neutral Agree Strongly agree Geen In process forums we define, measure, analyse and continuously improve the processes in scope Strongly disagree Disagree Neutral Agree Strongly agree Geen 5 out of 8 We have defined which data is stored in and exchanged between tools and who the data owner is Strongly disagree Disagree Neutral Agree Strongly agree Geen For the tooling in scope the integration requirements are defined, and service providers comply to these requirements Strongly disagree Disagree Neutral Agree Strongly agree Geen The tooling in scope is actively managed both on a functional, applicational and technical level Strongly disagree Disagree Neutral Agree Strongly agree Geen The tooling in scope meets the requirements of the service integrator to adequately perform his role Strongly disagree Disagree Neutral Agree Strongly agree Geen The costs and benefits of tool integration are defined, as well as who will bear these costs/benefits Strongly disagree Disagree Neutral Agree Strongly agree Geen 6 out of 8 The tooling in scope is actively managed both on a functional, applicational and technical level Strongly disagree Disagree Neutral Agree Strongly agree Geen The costs and benefits of tool integration are defined, as well as who will bear these costs/benefits Strongly disagree Disagree Neutral Agree Strongly agree Geen We measure the performance of the end-to-end services, the individual providers and the service integrator Strongly disagree Disagree Neutral Agree Strongly agree Geen Our existing metrics are meaningful, relevant and aligned to expected business outcomes Strongly disagree Disagree Neutral Agree Strongly agree Geen We have adequate tooling (reports and dashboard) in place to measure and report these performances Strongly disagree Disagree Neutral Agree Strongly agree Geen We are able to visualise (Obeya) the performances and openly discuss it with all parties involved Strongly disagree Disagree Neutral Agree Strongly agree Geen 7 out of 8 The tooling in scope meets the requirements of the service integrator to adequately perform his role Strongly disagree Disagree Neutral Agree Strongly agree Geen We measure the performance of the end-to-end services, the individual providers and the service integrator Strongly disagree Disagree Neutral Agree Strongly agree Geen We have a skills framework in place to define the roles and responsibilities across the SIAM ecosystem Strongly disagree Disagree Neutral Agree Strongly agree Geen Employees in each layer of the ecosystem have the right skills to carry out their roles and responsibilities Strongly disagree Disagree Neutral Agree Strongly agree Geen Our retained capabilities and our service integrator work together to build a high-performance partnership Strongly disagree Disagree Neutral Agree Strongly agree Geen The principles of collaboration (code of conduct) are being adhered to, both in mindset and behaviour Strongly disagree Disagree Neutral Agree Strongly agree Geen Collaboration is periodically measured and evaluated; mutual expectations of all parties involved are shared Strongly disagree Disagree Neutral Agree Strongly agree Geen We have ongoing organisational change management in place to manage our SIAM trans-formation Strongly disagree Disagree Neutral Agree Strongly agree Geen 8 out of 8 Time's up