What is NOT a requirement for the incident and service request management (ISRM) process according to FitSM-1?
1 out of 20
What processes would typically use the configuration management database (CMDB) as a source of information?
2 out of 20
What are the most important activities that need to be carried out in a consistent manner to effectively manage changes?
3 out of 20
Which of the following statements regarding services and the service portfolio is correct?
4 out of 20
What is the objective of the information security management (ISM) process according to FitSM-0?
5 out of 20
What is NOT a key principle of FitSM?
6 out of 20
What element is often lacking in federated IT service provisioning?
7 out of 20
Where is information on configuration items (CIs) and relationships between them stored and maintained?
8 out of 20
How should service availability and continuity requirements be identified?
9 out of 20
When defining services and service level targets, which of the following is the most important factor to consider?
10 out of 20
What is the objective of the release & deployment management (RDM) process?
11 out of 20
Besides FitSM-1, which of the following standards specifies requirements for a service management system?
12 out of 20
In the context of service portfolio management (SPM), what is an important aspect to be considered in the planning of new services and major alterations to existing services?
13 out of 20
What is NOT an example of top management commitment to implementing a service management system (SMS)?
14 out of 20
Which process does NOT take service level agreements (SLAs) as a major source of requirements?
15 out of 20
What is NOT a key activity in the Customer Relationship Management (CRM) process?
16 out of 20
What is the main subject of the problem management (PM) process?
17 out of 20
What is the most important motivation for a service management system (SMS)?
18 out of 20
Where would you expect to find information on (IT) services including service definitions and service targets agreed with customers?
19 out of 20
What should the Plan-Do-Check-Act (PDCA) cycle be used for?
20 out of 20
