SIAM® Foundation Sample Exam

Which organisation is unlikely to get the full value from SIAM?

Which driver group in SIAM includes a driver of data and information standards?

What is a responsibility of a service provider in a SIAM ecosystem?

Which layer of the SIAM ecosystem performs end-to-end assurance?

An organization wants to transition to SIAM. They want to avoid service providers making accusations of the service integrator being biased. In which TWO structures is this behaviour most unlikely? Please remember to select two answers.

In the hybrid service integrator structure, which two parties collaborate to provide the service integrator capability?

In which stage of the SIAM roadmap should the principles and policies for roles and responsibilities be defined?

A provider of hosting services experienced recurring incidents that affected all end-to-end services. Using information from the other service providers, facilitated by the service integrator, they developed an innovation which permanently resolved the underlying root cause. Who should be rewarded?

Which stage of the SIAM roadmap provides an awareness of available technologies and services?

A customer organization wants to complete the implementation of their SIAM model in the shortest possible time. They are prepared to take risks. What should this organization do to achieve this?

Which TWO stages from the SIAM roadmap include designing the requirements for the SIAM model? Please remember to select two answers.

In which stage of the SIAM roadmap does organizational change management commence?

In which stage of the SIAM roadmap should the preferred SIAM structure be selected?

Which are TWO triggers to start the implementation stage? Please remember to select two answers.

Which SIAM role is typically accountable for service governance and assurance?

Who decides what roles and responsibilities in the SIAM model will be sourced externally?

Which role is accountable for contract management?

What does a single structural element cover?

Which operational role is responsible for discussing lessons learned arising from resolving a major incident?

Which is not a challenge related to the technology practice for creating a tooling strategy?

When managing cross-functional teams, what does a communication plan provide?

When integrating processes across service providers, which should be used to identify and avoid gaps in process flows?

Which is a main challenge associated with cross-functional teams?

There are a number of practices associated with creating a tooling strategy. Which practice helps the service integrator and service providers understand how the SIAM toolset will evolve?

Which is an example of end-to-end measurement in a SIAM environment?

Which consideration is common for all processes in a SIAM ecosystem?

Which is the purpose of the continual service improvement process?

Tom is the problem manager in a service provider. What is the purpose of Tom's problem management process?

Which process has as its main purpose an early detection and avoidance of system and service outages?

Which SIAM consideration is common for all processes in a SIAM ecosystem?

Which is a SIAM consideration of the monitoring and measuring process?

Which is a SIAM consideration of the incident management process?

Which is the earliest stage of the SIAM roadmap to be affected by the challenge of building the business case?

Which SIAM layer is NOT affected by the challenge of measuring success of SIAM?

A customer organization sets unrealistic service levels for one of their service providers. Which risk is directly related to this?

A customer organization is unable to map dataflows and the end-to-end service leaving them unable to understand the scope for security in their SIAM ecosystem. Which risk is directly related to this?

In a SIAM ecosystem, service providers need to adapt to a new way of working. Which is an associated cultural consideration?

Defining the level of control and ownership to be retained by a customer organization is important. Which is a risk of leaving this undecided?

How are ITIL processes and SIAM related?

Which practice focuses on creating a collaborative culture and sharing?