Is the following statement TRUE or FALSE?
To get to the right X-Data and O-Data, you can choose to ure the Research approach. In this case it is important to work with the right people; for example with the customer himself or with employees of the relevant service who have lots of close contact with the customer.
1 out of 10
Is the following statement TRUE or FALSE?
To understand the current experience, you only need to know what steps the customer goes through during and after using the service.
2 out of 10
What advantage(s) does a 6-point scale have?
3 out of 10
What is needed to achieve effective Governance?
4 out of 10
Experience is context-dependent. Which statement is NOT correct?
5 out of 10
Is the following statement TRUE or FALSE?
Dream focuses on creating or improving services and experiences in co-creation
6 out of 10
Is the following statement TRUE or FALSE?
Commitments are promises you make about the in-scope services and the way you deliver them.
7 out of 10
Is the following statement TRUE or FALSE?
You develop the "jobs to be done" by reflecting on the situation, the motivation and the expected outcome.
8 out of 10
Is the following statement TRUE or FALSE?
When designing prototypes, you should answer the following questions: how to create value? how to make it work? how is it going to look? and how to integrate all this?
9 out of 10
What is NOT part of the service blueprint?
10 out of 10
